Billing information can be found by clicking here.
For downloadable "New Patient" forms, click here-this will bring you to a list of forms, click on a link and the document will download. These are forms you can bring to your first appointment so we can start your personal medical record.
After Hours Urgent Problems
If you have an emergency, you should call 911. If you call the office after hours, you will be connected with the answering service which will put you in touch with the on-call provider. This should be used only for urgent problems that cannot wait until our office reopens. A prescription refill is not considered urgent. Please do not call the provider on call at night or on the weekend to refill your prescriptions. Please plan ahead so you do not run out of medications on weekends.
Prescription Refills
All attempts should be made to refill your ongoing prescriptions at your appointment time. If you should run out of an ongoing prescription in between appointments, feel free to call your pharmacy and they will fax a refill request to our office. Plan ahead so you have a few pills left before you call for refills. We require 72 hours (3 business days) notice to process refills. Please do not call from the pharmacy and expect an immediate refill while you wait. If you missed an appointment, you will be asked to come in to see your health care provider before any refills are given. Most patients on chronic medications will need to be checked by their provider on a periodic basis. No refills will be given to any patient who has not been in to see their provider in the last year (or as advised). Requests for prescriptions for medical problems for which you have not been previously seen (i.e. pain pills or antibiotics) are discouraged.
Test results
Most results of medical tests will be discussed with the patient at a scheduled follow-up appointment. We will call you right away with any results that cannot wait until your appointment. You will also be notified of normal test results within two weeks. If you have not heard within that time limit please call our office.
Phone Calls
Phone calls from patients to the office regarding medical problems will be handled in one of the following ways. If there is a true medical emergency the patient will be advised to go directly to the Emergency Department. If it is an urgent medical problem (new sudden illness which is not life threatening) arrangements will be made to see the patient in the office that day. If it is a question regarding previous instructions or medical advice, the message will be communicated to the provider by the nurse or M.A. The provider will reply through the nurse or M.A., as quickly as possible. This process may take up to 24 hours, although many questions can be answered the same day.
Special Medical Forms
Requests to have your provider fill out medical information on a special form on your behalf (i.e... Driver’s license forms, work physicals etc.) should be made by the patient at an appropriate appointment time with the doctor, and not by phone or mail.